DATATRAK Clinical and Consulting Services (DCCS)

At DATATRAK, we firmly believe your relationship with us is that of a partner, not only a client. If our products and services do not meet or exceed your expectations, then we have not fulfilled our obligation as a partner. By aligning our service delivery processes with technology, we deliver superior service through our DATATRAK ONE™ program. Our Project Managers, Trial Designers, Solution Center, Technology Services and Development Teams all provide expertise and assistance to make certain your eClinical projects are successful.

Professional Services

Augment your service offering with professional services provided by DATATRAK. DATATRAK’s services team is highly motivated and provides a range of expertise in clinical services.

Training

The DATATRAK Training Department is known in the industry for its strong reputation of thorough training programs delivered by extremely knowledgeable Learning Solution Specialists. DATATRAK offers a variety of hands-on training options to ensure customers receive service that fits within their trial scope.

Support

DATATRAK’s Solution Center is more than just a help desk; its mission is to provide a professional, proactive and efficient single-point of contact for all DATATRAK customers.

DATATRAK Learning Center

View an extensive knowledge base of information covering topics in every area of eClinical. Find what you need, when you need it. Information is organized by category and type of instruction, while frequently asked questions and other resources are available as well.

Hosting

DATATRAK’s systems infrastructure is built upon industry-leading technology designed to securely deliver enterprise applications, provide superior performance and sustain maximum application uptime. Our offering consists of three-tier architecture in design: user interface, application servers and database servers. All of which is focused on Scalability, Redundancy and Performance.