solution center
Your success is our goal
Not Just A Help Desk
We guarantee satisfaction. In this light, DATATRAK provides a Solution Center, not just a help desk. Our international Solution Center is available around the clock, 7 days a week. Our Solution Center supports 9 languages, and interpreter assistance is available for languages not currently supported. Our team is focused on providing a resolution to your issue.
Real Technical Support
The DATATRAK Solution Center is staffed by employees extensively trained in DATATRAK eClinical and clinical services to support customers worldwide. Therefore, the representative who answers the phone is trained to answer your questions, thereby eliminating costly downtime waiting for a resolution. Our ongoing performance monitoring indicates that more than 95% of all customer questions are resolved by the agent who answers the call.
Global Support
The DATATRAK Solution Center has experience supporting more than 150 studies across all phases of the clinical study process—in over 55 countries. Studies range in complexity and size—up to 450 sites, with locations in more than 20 countries. As DATATRAK continues to expand its product and service offerings, the Solution Center continues to advance its multilingual skills, knowledge base and team staffing to meet its growing customer base.
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